NURA - Refund & Cancellation Policy

Last updated: April 28, 2026

This policy applies to NURA memberships and subscriptions unless another written policy is presented at checkout or required by applicable law.

Membership Refunds

You may request help with a membership charge by contacting support@nuraintelligence.app. Refund eligibility depends on the status of the subscription, usage, applicable law, and NURA approval.

Subscription Cancellation

You may cancel future annual renewals through the Stripe customer portal when available or by contacting support@nuraintelligence.app. Cancellation stops future renewal charges but does not automatically refund charges already paid unless required by law or approved by NURA.

Failed Payments and Chargebacks

If payment fails, NURA or Stripe may retry payment, pause access, cancel the subscription, or request updated payment information. Chargebacks, fraud flags, or disputed payments may pause or cancel access.

How to Request Help

For refund, cancellation, or billing support, email support@nuraintelligence.app with the email used at checkout and your Stripe receipt or checkout confirmation if available.

Contact: support@nuraintelligence.app